Charitable community controlled law centre in Glasgow, UK.  Charity no: SCO 30193.

Property Management Problems?

1 - sack & replace your factor

2 - challenge the charges

3 - set up a reasonable repayment plan

4 - complain
to trading standards & OFT

e-mail us your comment

Do you have a problem with your factor?  Property managers in Scotland are by and large unregulated.  This has enabled some companies to develop sharp and unfair practices.

For example, charging £17.62 per 'reminder letter' in addition to compound interest, issuing 'reminder letters' every week, registering liability notices for minor arrears, using the court system aggressively for small debts and deploying diligences such as exceptional attachment orders (warrant sales) and bankruptcy disproportionately.

All of this by companies who are supposed to act in good faith on behalf of homeowners.  You employ them but what can you do if you are unhappy with your property factor?  

<< Navigate the links to find out what you can do.  Your comment.

If you know of a good property factor in Scotland, let us know and we may add them to our recommended list.  You can also support Patricia Ferguson MSP's call for a change in the law. Please note we cannot give advice on individual cases unless you reside within Glasgow Govan.   Click here to find out where you can obtain free help in Scotland.

Update: Glasgow's Evening Times newspaper launches a major campaign for a fair deal from factors (5 February 2008 onwards).

Scotland's Property Nightmare - link to BBC Frontline Scotland's report on property factors (broadcast on BBC 1, 9 January 2008). Your feedback to the BBC - 'have your say'.

example demand letter from Scottish property management company

this site is accessed subject to Govan Law Centre's (GLC) disclaimer and copyright terms
 GLC is part funded by Glasgow City Council  Last updated: 29 March 2008


Creative Commons License