Complain to the Financial Ombudsman - send this letter

Back to Unfair Bank Charges home         The Financial Ombudsman Service has legal powers, can award you compensation, can require the bank to respond, and is free to use. You can download the Ombudsman's complaint form here (you need to scroll down).  You can only complain to the Ombudsman if you first complain to the bank and have received no response or an unsatisfactory reply.

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