scots law
basic advice from govan law centre

Public service complaints










 

The office of the Scottish Public Services Ombudsman (SPSO) was introduced by the Scottish Public Services Ombudsman Act 2002

You can complain to the SPSO if you think you have been treated unfairly or received poor/inadequate service by a body providing public services.  Click on the link below to find out more about the jurisdiction of the SPSO (i.e. what bodies the SPSO can investigate and decide complaints about).

The SPSO replaces the following Ombudsman in Scotland: Scottish Parliamentary, Health Service, Local Government, Housing Association. The SPSO also replaces Complaints Adjudicators for Scottish Enterprise, Highlands and Islands Enterprise, and the Mental Welfare Commission in Scotland.

You can find out more about the Scottish Public Services Ombudsman on the SPSO's website.